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Practice Management

Mrs Debra Shepherd
Practice Manager
Mrs Helen Mitchell-Yorke

Practice Manager

The practice managers are involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice managers support the GPs and other medical professionals with delivering patient services and also help to develop extended services to enhance patient care.

Reception

Mrs Janet Coupe
Mrs Carolyn Harrison
Mrs Stephanie Smith
Mrs Valerie Roscoe
Miss Zoe Guffogg
Mrs Jackie Marsh
Mrs Sharon Rea
Mrs Liz Openshaw

Receptionists provide an important link for patients with the practice and are your initial contact point for general inquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription inquiries, dealing with referral letters and appointments, dealing with patient records and carrying out searches and practice audits.
 
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