UPGRADE TO OUR TELEPHONY AND NETWORK - REVISED DATE.
We now have a revised date for the work installing our new telephones and network. This will happen on WEDNESDAY 27TH MARCH 2019.
We will have very limited access to telephones and our clinical system that day and we are asking patients not to contact us unless they need emergency treatment on this day
Patients who require emergency treatment will be seen, but any routine requests for appointments or prescriptions will be deferred.
Please order your prescriptions in advance if you think you may run out at this time.
Thank you for your help and understanding.
SWITCHING OFF OUR FAX MACHINE
In line with government advice, we will be switching off our fax machine from 27th March 2019. Fax machines are outdated and potentially unsafe. They are used less and less as alternative, more secure methods of communication have become available.
From this April, more secure methods of transferring information such as email are becoming mandatory. The Government have added that this "will improve patient safety and cybersecurity."
WE ARE GDPR READY !
GDPR, the new General Data Protection Regulations came into force on 25th May 2018. Click on the link to see our privacy notice and leaflet for information on how we use your data and your rights around your information and how to exercise them.
IMPORTANT PATIENT INFORMATION
HELP US TO KEEP OUR PATIENT ACCESS
You will have noticed that our practice is becoming bigger and busier. We have taken on many new patients over the past 3 - 4 years. GP surgeries are not allowed to close their practice list and so we need to work out how best to deal with the increased demand. We have always had appointments available for our patients and keeping our access is a key priority - please read how you can help us to do this in these changing times.
The practice is pleased to offer an online service to adolescents and young people needing emotional health and wellbeing support and guidance. This is available to any young person aged between 11 and 25 years of age that lives or is registered with a GP within the Bolton area.
The BACP accredited counsellors can support young people with a wide range of issues, from low mood, family or friendship problems, to issues around gender identity, self-harm, eating disorders, anxiety and depression. The service is suitable for young people awaiting a referral or intervention from CAMHS, or for those who would not meet CAMHS criteria, who may just need support, advice and guidance
If you know anyone who may benefit from this service, please pass the details on to them.
GP PRACTICE SURVEY
The practice was thrilled to be the top of a recent survey which asked patients about performance areas and overall experience. Thankyou to all of our patients who rated us so positively, the doctors, nurses and admin staff work hard to make your practice accessible and efficient and we are grateful for your appreciation.
See the article by clicking on the 'Upload Survey Report' tab to the right.
NEW SALARIED GP
We are happy to welcome Dr Sukhdeep Krishan, Dr Veronica Rafferty and Dr Charlotte Fisher as salaried GP's to our practice. Dr Krishan completed his GP training with us and is now holding a surgeries on Monday and Thursday, Dr Rafferty is with us on Monday and Tuesday and Dr Fisher on Wednesday, Thursday and Friday.
FRIENDS AND FAMILY RESPONSES
Thank you to everyone who has taken the time to complete a Friends and Family response at the surgery, these are very encouraging and most of our patients seem to be very happy with the service we provide. You can also complete these online by clicking the link below. Please help us to improve our service by filling in one of these quick surveys, and let us know what you think of your practice.
All of our patients now have an allocated GP who has overall responsibility for their care. This does not affect your choice as to which GP you book an appointment with and there may be times when your allocated GP is not available. The practice remains a group practice and you are able to see any of the Doctors. Please contact reception where we will be happy to inform you of your allocated GP. If you wish to change your allocated GP this can also be arranged. Please note that your preferred GP may not be in surgery on the day you wish to speak to them, the receptionist will inform you of this and an alternative Doctor will be available or you can speak to your preferred GP on the next day they are in surgery.
ORDERING REPEAT PRESCRIPTIONS ELECTRONICALLY
The practice is now able to offer the Electronic Prescription Service, please see the tab for more information.
NEW VACCINES: Do You Qualify?
A few new vaccination protocols come into force soon so please check whether you qualify. Further information on the Page 1 of info.
Are you Due a Review? COPD, Asthma, Diabetes.....
We are changing the way in which we recall our patients for longterm condition reviews. To help prevent you being invited to separate appointments for different conditions, we have developed a system which will invite you yearly, in your month of birth, to attend the surgery for a full review of all your nurse led conditions. Hopefully this will mean less unnecessary recalls for you and a regular yearly check up at a time of year that you will expect.
New Patients Welcome
We welcome new patients please drop in or apply online.
Patient Participation Group (Patient Forum)
Our PPG meet regularly to continue their valuable work. We were pleased to unveil our recent patient satisfaction survey results. Please see the link on the right hand side of this website to find out about joining the group or ask staff for more information. New members are very welcome.
IMPORTANT: Please Update Contact Details
The practice have had a couple of incidents recently where GPs have had needed to get in touch with patients about results (in some cases as a matter of urgency) and contact details (especially phone numbers) have been inaccurate. Please ensure we have the correct details for you. You can complete our quick form below. This is for your benefit as well as ours.
We can now offer a texting service to confirm, and remind you about your appointments, this also gives you the option to cancel any booked appointments. We have texted all our patients with mobile numbers offering them the chance to opt out of this service. If you do wish to opt out at any time, please text back the message 'OPT OUT' and we will arrange this for you. If you wish to cancel an appointment following the text reminder, please text back 'CANCEL' . We may also text patients to offer particular services or vaccinations.
If you are not receiving the text message reminders, please contact the surgery to confirm your mobile number.